Vennli for Healthcare
Increase Revenue with the Voice of the Customer
- Increase success rates of new product launches
- Gain a meaningful edge in competitive marketplaces
- Better differentiate products in commoditized markets
- Optimize entry strategies for new markets and products
- Grow distributor sales by understanding what is important to to customers
Lakeland Community Hospital
Lakeland Community Hospital ER learned that patients believed the competing ER in the community offered a superior patient experience and patient care leading Lakeland to take immediate action to increase patient volume.
Lakeland used these insights to neutralize their competitor’s advantages by implementing a guaranteed wait time, improving their patient care delivery model and renovating the ER patient rooms. These steps reversed losses and immediately increased patient volumes by 7% in the first half of the year.
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