Your customers want more from you. And, by all appearances, they will increasingly demand more from you — at all stages of their experiences with your brand.
By 2020, customer experience is projected to take priority over price and the product as the key brand differentiator, according to a Walker Research study
And, based on the Adobe Experience Index, consumers said the No. 1 experience they want from brands is this: “Know and respect me.”
That’s why delivering on personalized customer experiences has become one of the leading challenges facing marketers. No longer is it enough to implement strategies that are based on basic analytics and a gut check about your customers’ needs and wants.