A step-by-step guide for building brand trust

With customers demanding more from companies — transparency, ethical practices and legitimate brand promises, marketers must pay closer attention to what it means to build brand trust.

Even when a company is delivering an amazing customer experience, fulfilling its brand promises and performing ethically, customers may not even notice in today’s competitive environment. It’s the job of marketers to make sure the right messages are communicated effectively through content marketing strategies

As part of a content marketing strategy, it’s critical to convey to customers that they can trust your company to consistently deliver on its brand promises. Use the following guidelines to build a foundation of brand trust over time.

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How to market to today’s B2B buyer

Over the past several years, marketers have experienced a convergence in how they’re connecting with buyers in B2B and B2C spaces. For example, companies are now engaging with B2B buyers by building relationships and personalization, tactics commonly associated with the B2B marketing.

These changes are largely driven by the personal habits of targeted audiences, like those of Millennials who now make up 35 percent of the American workforce. Studies show that people in this age group are largely digital natives who trust customer reviews over brands and deeper levels of engagement. And they’re making up an increasing number of decision-makers in the work environment.

While there are a growing number of similarities in the way marketers reach B2B and B2C buyers, the B2B industry still presents distinct challenges that require a different marketing strategy. These include longer sales cycles, more decision makers and more content resources to guide the buyer journey.

Successfully marketing to prospective B2B customers requires a deeper understanding of these challenges, as well as their expectations at different stages of their buyer journey. The right B2B marketing strategy will differentiate your brand in relevant ways that lead to brand awareness and, eventually, brand loyalty.

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How to create a content strategy that builds brand trust

Brand trust in businesses took a dive in 2018. In the wake of unfavorable news surrounding big brands like Facebook (privacy), United Airlines (customer service) and Equifax (cybersecurity), only 48% of Americans reported that they trusted businesses, according to the 2018 Edelman Trust Barometer.

When compared to other countries, the United States suffered among the worst slides — losing 10 points in overall customer trust — down from 58% in 2017.

According to another recent survey, 79% of customers said brands must demonstrate “they understand and care about me” before they consider purchasing. The report by Wunderman also revealed that 89% of American customers said that they are loyal to brands that share their values.

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6 Reasons to Invest in Content Intelligence

Succeeding in the rapidly evolving world of digital marketing is getting more challenging by the minute. To stay ahead of the competition and, in some cases simply survive, you’re expected to implement the advanced technology, strategies, and tools that can help you gain an advantage.

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How content intelligence is changing the way we do marketing

If you are in digital marketing, it is likely you’re finding it increasingly difficult to get your content noticed. And even more difficult to prove ROI. Read More →

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